Frequently asked questions

<p>We provide a vehicle fitted with a motorised ladder (furniture lift) that brings furniture, appliances or any other load up or down through a window or balcony with minimal effort. It's the ideal solution when the stairs or the building's lift can't take a fridge, a washing machine, a sofa, etc. The Ôlift.be lift serves the 1st to the 9th floor and is always provided with its operator. <a href="/en/service/lift-service/">More about the lift service</a>.</p>

Let us know in writing (e-mail to info@olift.be) within 72 hours of the job, with photos if possible. Damage occurring while using our lift is covered by our professional liability insurance (AG Insurance); damage related to transport falls under our partner's insurance. We will help you with the process.

<p>For everything to go smoothly, the customer:</p><ul><li>obtains, if needed, the parking permit for the lift's location;</li><li>handles dismantling and reassembling furniture;</li><li>prepares well-balanced boxes;</li><li>protects belongings against damage and dirt;</li><li>pays the amount due as set out in the quote.</li></ul><p>For its part, Ôlift.be commits to a professional service, terms agreed in writing, respecting what was agreed and staying available. See our <a href="/en/general-terms-and-conditions/">terms and conditions</a>.</p>

Request a free quote through our form, by e-mail or by phone, stating the address, the floor, the preferred date and what needs to go up or down. You will receive a written quote; the booking is confirmed once you agree in writing.

The lift service is charged by the hour, operator and insurance included: from €65 excl. VAT, i.e. €78.65 incl. VAT, for the 1st to the 5th floor, up to €110 excl. VAT, i.e. €133.10 incl. VAT, for the 9th floor, Monday to Saturday in Brussels. Each extra half hour beyond the booked time costs €40 excl. VAT, i.e. €48.40 incl. VAT. See our prices page for details.

It depends on the volume, the floors, access, distance and traffic. The expected duration is estimated in your quote.

The customer applies to their municipality for a parking permit to reserve the space needed for the lift (and, where applicable, the transport vehicle). We can explain the steps to follow.

Transport is provided with a driver by our partner transport company, by van or truck depending on the volume. The right vehicle is specified in the quote.

Bank transfer (electronic payment) and cash, up to the legal limit of €3,000.

Yes, by notifying us in writing. Under our general terms and conditions, any deposit paid is retained if the customer cancels.

No. Under Article VI.53, 12° of the Belgian Code of Economic Law, the right of withdrawal does not apply to goods transport services scheduled for a specific date or period. However, you are only bound once you have accepted the quote in writing.

The 19 municipalities of the Brussels-Capital Region, neighbouring municipalities (Asse, Dilbeek, Vilvoorde, Zaventem, Tervuren, Waterloo, Wavre…) and anywhere in Belgium as needed.

<p>If you live on an upper floor, renting a lift is strongly recommended: it makes moving bulky furniture easy. A suitable vehicle (van or truck) is then needed to transport everything to your new home; Ôlift.be organises this with its partners.</p>

<p>A professional has the equipment and experience to move your belongings safely and quickly. You save time and reduce stress and the risk of damaging your belongings or the common areas. Ôlift.be is covered by professional liability insurance for its lift operations. <a href="/en/why-olift/">Why choose Ôlift.be?</a></p>