Translated from French. This English version is a translation of the original French text (politique de confidentialité) and is provided for information. In the event of any discrepancy or doubt as to interpretation, the French version prevails.
Last updated: 24 September 2026
1. Data controller
Polybel Services s.r.l (Ôlift.be), Avenue du Roi Albert 167, box 4, 1082 Berchem-Sainte-Agathe — CBE BE 0798.226.658 — info@olift.be — 0484 79 11 79.
2. Data collected and purposes
- Quote and contact requests (forms, e-mail, phone, WhatsApp): name, contact details, job addresses, floors, preferred date and description of your needs. Purpose: answer your request, prepare the quote and perform the service. Legal basis: pre-contractual measures and performance of the contract (art. 6.1.b GDPR).
- Invoicing and accounting: data needed for invoicing. Legal basis: legal obligation (art. 6.1.c GDPR).
- Live chat and visitor statistics (Tawk.to): messages exchanged, technical browsing information (IP address, pages visited, device type). Purpose: reply to you directly and understand website traffic. Legal basis: legitimate interest (art. 6.1.f GDPR) and, for non-essential trackers, your consent.
- Audience measurement (Google Analytics 4, Google Ireland Ltd): pages visited, visit duration, traffic source, device type and approximate location; anonymised IP address. Purpose: understand and improve website traffic. Legal basis: your consent (art. 6.1.a GDPR), given through the cookie banner; without your agreement, Google Analytics is not loaded.
- Anti-spam protection of forms (Google reCAPTCHA). Legal basis: legitimate interest (website security).
3. Recipients
Your data is never sold or rented. It may be shared, only as strictly necessary, with our partner service providers (transport companies) carrying out part of the service, our accountant, and our technical processors (website hosting, e-mail, Tawk.to, Google). Some of these providers may process data outside the European Union; such transfers are covered by the safeguards provided for by the GDPR (adequacy decision or standard contractual clauses).
4. Retention period
Requests that did not lead to a contract are kept for a maximum of 12 months. Customer data is kept for the duration of the contractual relationship and then for the statutory limitation periods; accounting documents are kept for the period required by tax and accounting legislation (in principle 10 years).
5. Cookies and third-party content
The website uses technical cookies needed for it to work, as well as third-party services that may set trackers: Google Analytics (audience measurement), Tawk.to (chat and visitor statistics), Google Maps (map), Google reCAPTCHA (forms) and the Google reviews widget. These third-party services are only loaded after you agree, through the cookie banner shown on your first visit. You can change or withdraw your choice at any time via the “Cookies” link at the bottom of the page, or block and delete cookies in your browser settings.
6. Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, and the right to withdraw your consent at any time. To exercise these rights, write to us at info@olift.be; we reply within one month.
You may also lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels — dataprotectionauthority.be.
7. Security
The website is accessible over a secure connection (HTTPS) and we take reasonable measures to protect your data against loss, unauthorised access or disclosure.
8. Checklist, tips newsletter and colouring gallery
Checklist and tips newsletter. When you request our moving checklist by email, we use your first name and email address (and, if you provide them, your planned moving date and town) to send it to you. If you tick the box provided, we also occasionally send you practical tips and offers from Ôlift.be (newsletter). Legal basis: your consent, which you can withdraw at any time using the unsubscribe link in every email or by writing to us. Your data is never sold or rented. It is kept until you unsubscribe and for no more than 3 years after our last contact.
Little artists’ gallery. When you send us your child’s colouring page, we process the child’s first name or nickname, age, town (optional), your email address and the image of the colouring page. Legal basis: your consent as parent or legal guardian. Only the colouring page, the first name (or nickname), age and town are published on olift.be and, where applicable, on our social media. Your email address is never published: it is only used to confirm receipt and to handle any removal request. Please do not send us photos of children or surnames. You can ask at any time for the colouring page to be removed and the data deleted; we will act on it as soon as possible. Unpublished colouring pages and related data are deleted no later than 12 months after receipt.