How to use Ôlift.be’s services: from quote to job

Lift rental, transport or a full move: here is how a request to Ôlift.be works, step by step, from first contact to the job.

1. Tell us what you need

Through the quote form, by e-mail (info@olift.be, 24/7), by phone or WhatsApp on 0484 79 11 79 (07:30 to 21:30). Four pieces of information are enough:

1. the service you need (lift, transport or move);
2. the preferred date (or period);
3. the exact address(es) and floors;
4. a short description of the situation (bulky items, access, window or balcony…).

2. You receive a free, no-obligation written quote

With these details, we reply as quickly as possible with a detailed quote: price excl. and incl. VAT, date, expected duration, any deposit and applicable terms. Basic rates are on the Our prices page.

3. You confirm in writing

Your booking is only confirmed once you accept the quote in writing (signature or confirmation e-mail). A request made by phone is always confirmed in writing before the job.

4. You prepare for the day

An agreement for optimal service is a commitment on both sides. The customer:

• obtains, if needed, the parking permit for the lift’s location (see our guide);
• handles dismantling and reassembling furniture;
• prepares well-balanced boxes;
• protects belongings against damage and dirt;
• pays the amount due as set out in the quote.

For its part, Ôlift.be commits to:

• providing a professional service;
• agreeing on the terms clearly and in writing, to avoid unpleasant surprises;
• staying available for as long as needed;
• respecting the terms agreed in advance;
• communicating professionally.

5. The job

The operator sets up the lift, marks off the area and handles the operation. If you chose a moving package, the truck and extra movers are provided by our partners. The lift service runs every day from 07:30 to 21:30 (Sundays and public holidays: price on quote).

6. After the job

Payment is made according to the terms of the quote. Report any damage in writing within 72 hours. And if you were happy, a Google review helps us a lot. All the rules are set out in our general terms and conditions.